FAQ
AFDA Information
AFDA Information FAQ's
- What Are the AFDA Code of Ethics?
- How Do I Become an AFDA Member?
- Why Should I Choose an AFDA Member Funeral Director?
- Does the AFDA Have an Office in my State?
What Are the AFDA Code of Ethics?
- To maintain in all matters the highest standards of business, professional and personal conduct.
- To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
- To ensure that staff is qualified and competent.
- To ensure that facilities are adequate for all services rendered to the community.
- To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
- To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
- To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
- To ensure that all advertising is in good taste and directed to informing the public.
- To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.
- To provide access to a clients’ advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
How Do I Become an AFDA Member?
For further information on becoming an AFDA Member please contact Danie McNeil at the AFDA National Office on telephone 03 9859 9966 or email membership@afda.org.au.
Why Should I Choose an AFDA Member Funeral Director?
AFDA Members and the AFDA Trademark represents security, care and professional service. Formed in 1935, AFDA is the only national funeral service organisation with Member firms in every State and Territory.
AFDA Member firms are chosen by more than 60% of families to provide funeral arrangements for their loved ones.
AFDA Members are bound by a strict Code of Ethics and Practice designed to meet both community needs and expectation in all aspects of service delivery. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives.
Prospective member firms must comply with required standards for premises, equipment and vehicles (PEV) before AFDA membership is granted. Re-accreditation is required every three years.
The Australian Funeral Directors Association develops and promotes professional standards in the funeral industry. In conjunction with its membership, community groups and professional expertise, AFDA has developed several standards for industry practice. These are based upon fundamental and legitimate occupational health and safety, public health, legal and community standards. AFDA Member firms are required to abide by these standards.
AFDA is widely recognised as the authoritative voice on all funeral matters. The Association is a public company, limited by guarantee that is administered by an elected board with a National Office and six Divisional Offices.
Does the AFDA Have an Office in my State?
Refer to individual State Divisions in the ABOUT US area of the website.